Our Data Privacy Policy

MENA Executive Training is committed to protecting the privacy and security of your personal information.

This policy explains how we collect, use, and share your personal information when you visit our website or use our services.

What personal information do we collect?

We collect personal information from you when you:

Register for our courses or events
Contact us with an enquiry or feedback
Subscribe to our newsletter or other communications
Participate in our surveys or promotions

The personal information we collect may include:

Your name, email address, phone number, and other contact details
Your professional details, such as your job title, organisation, and industry
Your payment details, such as your credit card number and billing address
Your preferences, interests, and feedback related to our services
Your IP address, browser type, device type, and other technical information

We may also collect personal information from third parties, such as:

Our partners or affiliates who provide services to you on our behalf
Our social media platforms or other online platforms where you interact with us
Publicly available sources, such as online directories or databases

How do we use your personal information?

We use your personal information for the following purposes:

To provide you with our services and fulfil your requests
To communicate with you about our services and respond to your enquiries or feedback
To improve our website and services and enhance your user experience
To send you marketing communications and promotional offers that may be of interest to you
To conduct research and analysis and measure the effectiveness of our services
To comply with our legal obligations and protect our rights and interests

What is our legal basis for processing your personal information?

We process your personal information on the following legal bases:

Consent: We obtain your consent to process your personal information for certain purposes, such as sending you marketing communications or collecting cookies. You can withdraw your consent at any time by contacting us or following the instructions in our communications.
Contract: We process your personal information to fulfil a contract we have with you or to take steps at your request before entering into a contract, such as providing you with our services or processing your payments.
Legal obligation: We process your personal information to comply with the law or a legal obligation, such as responding to a court order or a regulator’s request.
Legitimate interest: We process your personal information for our legitimate interests or those of a third party, such as improving our website and services, conducting research and analysis, or protecting our rights and interests. We always balance our interests against your rights and interests and ensure that we do not process your personal information in a way that is unfair or harmful to you.

How do we share your personal information?

We may share your personal information with the following parties:

Our partners or affiliates who provide services to you on our behalf, such as trainers, instructors, event organisers, payment processors, or IT providers. We only share the personal information that is necessary for them to perform their services and we require them to protect your personal information in accordance with this policy and applicable law.
Our social media platforms or other online platforms where you interact with us, such as Facebook, Twitter, LinkedIn, YouTube, or Instagram. These platforms may collect your personal information through cookies or other technologies and use it for their own purposes. Please refer to their privacy policies for more information.
Other third parties when required by law or necessary to protect our rights and interests, such as regulators, law enforcement agencies, courts, or other parties involved in legal proceedings.

We do not sell, rent, or trade your personal information with any other parties for their own marketing purposes.

How do we protect your personal information?

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction.

These measures include:

Using encryption, firewalls, passwords, and other security technologies to safeguard your personal information
Limiting access to your personal information to only those who need it for legitimate purposes
Training our staff on data protection and security best practices
Reviewing and updating our policies and procedures regularly

However, no method of transmission or storage is completely secure and we cannot guarantee the absolute security of your personal information. If you have any questions about the security of your personal information, please contact us.

How long do we keep your personal information?

We keep your personal information for as long as necessary to fulfil the purposes for which we collected it or as required by law. The retention period may vary depending on the type of personal information, the nature of the processing, and the applicable legal obligations. When we no longer need your personal information, we will delete it securely or anonymise it so that it cannot be linked back to you.

What are your rights and choices regarding your personal information?

You have the following rights and choices regarding your personal information:

Access: You can request access to your personal information and obtain a copy of it.
Correction: You can request correction of any inaccurate or incomplete personal information.
Erasure: You can request erasure of your personal information when it is no longer necessary or when you withdraw your consent.
Restriction: You can request restriction of the processing of your personal information in certain circumstances, such as when you contest its accuracy or object to its processing.
Objection: You can object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
Portability: You can request the transfer of your personal information to another party in a structured, commonly used, and machine-readable format.
Complaint: You can lodge a complaint with us or with the relevant data protection authority if you are unhappy with how we handle your personal information.
To exercise any of these rights or choices, please contact us using the details below. We may ask you to provide proof of your identity and sufficient information to locate your personal information. We will respond to your request within one month or as required by law.

How do we use cookies and other technologies?

We use cookies and other technologies, such as web beacons, pixels, tags, or scripts, to collect and analyse information about how you use our website and services. Cookies are small text files that are stored on your device when you visit our website. They help us to remember your preferences, improve our website and services, and deliver relevant content and advertising to you.

We use the following types of cookies:

Strictly necessary cookies: These cookies are essential for the operation of our website and services. They enable you to navigate our website and use its features, such as logging in, filling in forms, or making payments.
Performance cookies: These cookies collect information about how you use our website and services, such as which pages you visit, how long you stay, or how often you return. They help us to measure and improve the performance and quality of our website and services.
Functionality cookies: These cookies allow us to remember your choices and preferences, such as your language, location, or display settings. They help us to personalise your experience and enhance your user satisfaction.
Targeting cookies: These cookies track your browsing behaviour across different websites and platforms. They help us to deliver relevant content and advertising to you based on your interests and preferences.

You can manage your cookie settings by clicking on the “Cookie Settings” link at the bottom of our website. You can also change your browser settings to block or delete cookies. However, please note that some cookies are essential for the operation of our website and services and disabling them may affect their functionality.

How do we update this policy?

We may update this policy from time to time to reflect changes in our data protection practices or applicable law. We will notify you of any material changes by posting a notice on our website or by sending you an email. We encourage you to review this policy periodically to stay informed about how we collect, use, and share your personal information.

How do you contact us?

If you have any questions, comments, or requests regarding this policy or your personal information,

please contact us using the following details:

Address:

MENA Executive Training: 124 City Road, London, UK

Email: hello@menaexecutivetraining.com

This policy was last updated on 1 August 2023.