The ITIL 4 Specialist: Monitor, Support and Fulfil

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these Practices.

These are:

ITIL 4 Incident Management Practice

ITIL 4 Service Desk Practice

ITIL 4 Service Request Management Practice

ITIL 4 Monitoring and Event Management Practice

ITIL 4 Problem Management Practice

ITIL 4 Specialist: Monitor, Support and Fulfil enables professionals to:

• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices

  
  

• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals

  
  

• Integrate the practices in the organization’s value streams

  
  

• Understand the interfaces and synergies across these five practices

  
  

• Apply metrics and practice success factors to improve performance

  
  

• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

What is ITIL 4 Specialist: Monitor, Support and Fulfil?

The ITIL 4 Specialist: Monitor, Support and Fulfil module is an advanced certification designed for IT professionals dedicated to fostering cross-practice collaboration and optimizing service value streams.

This comprehensive module focuses on the strategic and operational application of five key ITIL Management Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management.

It aims to enhance professionals' abilities to maximize value from these practices through effective integration and application.

Who should study ITIL 4 Specialist: Monitor, Support and Fulfil?

This module is ideal for IT professionals involved in:

- Enhancing cross-practice collaboration within IT service management

- Managing and improving IT service delivery and support

- Seeking to apply ITIL Management Practices to real-world scenarios effectively

What are the benefits of studying ITIL 4 Specialist: Monitor, Support and Fulfil?

Participants will learn to:

- Define the key concepts, principles, values, and challenges of ITIL 4’s five management practices.

- Ensure stakeholders comprehend the strategic and operational requirements for co-creating value and achieving business objectives.

- Integrate these practices into the organization's value streams effectively.

- Understand the interfaces and synergies across the five practices for a holistic approach to service management.

- Apply metrics and practice success factors to enhance performance.

- Use the ITIL Maturity Model to measure, assess, and develop the capability of these practices.

What skills will I learn?

By completing this course, you will acquire skills in:

- Strategic and operational application of ITIL Management Practices.

- Effective collaboration across practices to enhance service delivery and support.

- Application of metrics and success factors for continual performance improvement.

- Development of practice capabilities within your organization.

Pre-requisite

An ITIL 4 Foundation certification is required before studying the Monitor, Support and Fulfil module.

Examination

- Format: 60 multiple-choice questions

- Requirement to Pass: 39 out of 60 marks (65%)

- Duration: 90 minutes

- Type: Closed book

The ITIL 4 Specialist: Monitor, Support and Fulfil module is crucial for professionals aiming to leverage ITIL Management Practices to improve IT service management and delivery within their organizations.