What is ITIL® 4 Specialist: Drive Stakeholder Value?

ITIL® 4 Drive Stakeholder Value is a certification module that covers all forms of engagement and interaction between service providers and their stakeholders, including customers, users, suppliers, and partners. It focuses on delivering exceptional value by converting demand into tangible benefits through IT-enabled services.

Where is this course available?

This course is available In-Person in Doha, Qatar, Dubai, Abu Dhabi in UAE & Riyadh in Saudi Arabia and Amman in Jordan as well as being available Online Worldwide.

Who should study ITIL® 4 Drive Stakeholder Value?

IT professionals who are involved in service management and aim to enhance their skills in stakeholder management, improving user experience, and delivering value through IT-enabled services should study ITIL® 4 Drive Stakeholder Value.

What is the Course Length for ITIL® 4 Drive Stakeholder Value?

90 minutes.

What certificate will I receive for passing ITIL® 4 Drive Stakeholder Value?

• Upon passing the ITIL® 4 Drive Stakeholder Value exam, candidates will receive certification indicating their proficiency in stakeholder management and delivering value through IT-enabled services.

  
  

What are the benefits of studying ITIL® 4 Drive Stakeholder Value?

• Ability to effectively manage stakeholders and create personalized services that exceed expectations.

• Ensuring high customer satisfaction levels and building trusting relationships with stakeholders.

• Demonstrating a clear understanding of how to influence stakeholders at all levels.

  
  

What will I learn by studying ITIL® 4 Drive Stakeholder Value?

• Techniques for converting demand into tangible benefits through IT-enabled services.

• Stakeholder management strategies to optimize the customer experience.

• Co-creating value and developing mutually agreed requirements with stakeholders.

• Tools for fostering a culture of collaboration and transparency.

What are Course Prerequisites for ITIL® 4 Drive Stakeholder Value?

• Prerequisites include either the ITIL 4 Foundation Certificate in IT Service Management or the ITIL 4 Managing Professional Transition Certificate.

What is the Examination Format for ITIL® 4 Drive Stakeholder Value?

• The exam consists of 90 minutes duration.

• Pass mark is 70%.

• It is a closed-book exam.