What is ITIL® 4 Specialist: Collaborate, Assure and Improve?

ITIL® 4 Specialist: Collaborate, Assure and Improve is a module designed to teach IT professionals how to effectively collaborate, ensure quality, and drive improvement within their organizations. It focuses on five key practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management.

Where is this course available?

This course is available In-Person in Doha, Qatar, Dubai, Abu Dhabi in UAE & Riyadh in Saudi Arabia, Amman in Jordan as well as being available Online Worldwide.

Who should study ITIL® 4 Specialist: Collaborate, Assure and Improve?

This module is suitable for all IT professionals who want to enhance their understanding of service management, incident management, and the use of methods and tools within their organizations.

What certificate will I receive?

Upon passing the exam for ITIL® 4 Specialist: Collaborate, Assure and Improve, you will receive a certification from AXELOS.

What are the benefits of studying ITIL® 4 Specialist: Collaborate, Assure and Improve?

Studying this module provides benefits such as gaining a comprehensive understanding of industry-standard service management practices, enhancing skills in incident management and the use of methods and tools, and qualifying for in-demand jobs in IT service management roles.

What will I learn by studying ITIL® 4 Specialist: Collaborate, Assure and Improve?

By studying this module, you will learn about key concepts, practice success factors, processes, roles and competencies, information and technology, partners and suppliers, and the ITIL capability model related to Collaborate, Assure and Improve practices.

Prerequisites

There are no specific prerequisites for studying this module, making it accessible to all IT professionals interested in gaining knowledge in these areas.

Examination

The examination format typically includes 60 multiple-choice questions to be completed within 90 minutes. The pass mark is approximately 65%, and it is a closed-book exam.