ITIL® 4 Sales Professional Certification

ITIL® 4 Sales Professional is a certification program designed specifically for ITSM (IT Service Management) tool vendors. It focuses on providing a basic knowledge of key ITIL concepts with a strong emphasis on the marketing and sales of ITIL-based solutions.

Where is this course available?

This course is available In-Person in Doha, Qatar, Dubai, Abu Dhabi in UAE & Riyadh in Saudi Arabia and Amman in Jordan as well as being available Online Worldwide.

Who should study ITIL® 4 Sales Professional?

ITSM tool vendors who are involved in marketing and selling ITIL-based solutions should study ITIL® 4 Sales Professional.

What certificate will I receive for passing ITIL® 4 Sales Professional?

Upon passing the ITIL® 4 Sales Professional exam, candidates will receive certification indicating their proficiency in effectively using ITIL for sales.

What are the benefits of studying ITIL® 4 Sales Professional?

• Gain a basic understanding of key ITIL concepts.

• Learn how to effectively market and sell ITIL-based solutions.

• Enhance proficiency in using ITIL for sales, which can lead to improved job prospects and opportunities within the ITSM tool vendor industry.

  
  

What will I learn by studying ITIL® 4 Sales Professional?

• Key concepts of ITSM and the value gained from adopting ITIL as a guide for service management.

• ITIL guiding principles and their application in planning and managing ITSM implementations.

• ITIL management practices and utilization of practice guides for ITSM implementations.

• The ITIL maturity model and how to scope, plan, and assess ITSM implementations using this model.

• General guidance on automation and key tools supporting automated IT service management practices.

• Measurement of progress and effectiveness of ITSM implementations.

• How to focus on customer value when selling and planning ITSM implementations using ITIL.

  
  

What is the Examination Format for ITIL® 4 Sales Professional?

• The exam consists of 20 multiple-choice questions to be completed in 30 minutes.

• It is a closed-book exam.

• A minimum score of 65% is required to pass the exam.