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ITIL 4 Sales Professional


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ITIL® 4 Sales Professional Certification

What is ITIL® 4 Sales Professional?

ITIL® 4 Sales Professional is a certification program designed specifically for ITSM (IT Service Management) tool vendors. It focuses on providing a basic knowledge of key ITIL concepts with a strong emphasis on the marketing and sales of ITIL-based solutions.

Who should study ITIL® 4 Sales Professional?

ITSM tool vendors who are involved in marketing and selling ITIL-based solutions should study ITIL® 4 Sales Professional.

What certificate will I receive for passing ITIL® 4 Sales Professional?

Upon passing the ITIL® 4 Sales Professional exam, candidates will receive certification indicating their proficiency in effectively using ITIL for sales.

What are the benefits of studying ITIL® 4 Sales Professional?

  • Gain a basic understanding of key ITIL concepts.

  • Learn how to effectively market and sell ITIL-based solutions.

  • Enhance proficiency in using ITIL for sales, which can lead to improved job prospects and opportunities within the ITSM tool vendor industry.

What will I learn by studying ITIL® 4 Sales Professional?

  • Key concepts of ITSM and the value gained from adopting ITIL as a guide for service management.

  • ITIL guiding principles and their application in planning and managing ITSM implementations.

  • ITIL management practices and utilization of practice guides for ITSM implementations.

  • The ITIL maturity model and how to scope, plan, and assess ITSM implementations using this model.

  • General guidance on automation and key tools supporting automated IT service management practices.

  • Measurement of progress and effectiveness of ITSM implementations.

  • How to focus on customer value when selling and planning ITSM implementations using ITIL.

What is the Examination Format for ITIL® 4 Sales Professional?

  • The exam consists of 20 multiple-choice questions to be completed in 30 minutes.

  • It is a closed-book exam.

  • A minimum score of 65% is required to pass the exam.

ITIL 4 is Trusted Worldwide by Brands Including:


Course Study Options

Self Study

In Person

Live Online

In Person Training Locations

  • Doha, Qatar

  • Lusail, Qatar

  • Riyadh, Saudi

  • NEOM, Saudi

  • Dubai, UAE

  • Abu Dhabi, UAE

  • Manama, Bahrain

  • Kuwait City, Kuwait

  • Ras Al Khaimah, UAE

  • Jeddah, Saudi Arabia

  • Casablanca, Morocco

  • Muscat, Oman

 To find out more about this course, to chat with us about it or to book please click here to contact us and we'll get back to you right away.

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