What is ITIL® 4 Practitioner: Supplier Management?

The ITIL 4 Practitioner: Supplier Management module is designed for IT professionals looking to ensure that their organization's suppliers and their performances are managed effectively to support the seamless provision of quality products and services.

This module focuses on developing an optimized sourcing strategy and fostering closer, more collaborative relationships with key suppliers to unlock new value and minimize the risk of service failure.

It aims at providing professionals with the knowledge and tools to manage supplier relationships strategically and operationally, maximizing the value of Supplier Management in their daily operations.

Who should study ITIL 4 Practitioner: Supplier Management?

This module is intended for IT professionals who are:

- Responsible for managing supplier relationships and ensuring the quality of third-party services.

- Looking to improve their skills in supplier selection, evaluation, and performance management.

- Interested in optimizing the cost and risk associated with consuming third-party services.

What are the benefits of studying ITIL 4 Practitioner: Supplier Management?

Participants in this course will learn to:

- Establish a standardized approach to sourcing strategy and managing supplier relationships effectively.

- Maintain a central point of control over active and planned supplier contracts and services.

- Develop strategies for utilizing suppliers' and partners' services, including evaluation and selection processes, to ensure services meet or exceed agreed service levels, costs are optimized, and associated risks are managed.

- Enhance customer satisfaction and loyalty through improved service delivery.

- Measure, assess, and develop the Supplier Management practice capability within their organization using the ITIL Maturity Model.

What skills will I learn on the ITIL 4 Practitioner: Supplier Management qualification?

By completing this module, you will acquire skills in:

- Effective management of third-party services, ensuring they align with organizational goals and service delivery standards.

- Strategic and operational management of supplier relationships, enhancing collaboration and value realization.

- Application of comprehensive strategies for supplier evaluation, selection, and performance monitoring.

- Utilization of the ITIL Maturity Model to continually assess and improve the Supplier Management practice.

Pre-requisite

An ITIL 4 Foundation certification is required as a prerequisite for enrolling in the Supplier Management module. This ensures participants have a foundational understanding of ITIL frameworks and how they contribute to effective supplier management practices.

Examination

- Format: 20 multiple-choice questions

- Requirement to Pass: 13 out of 20 marks (65%)

- Duration: 30 minutes

- Type: Closed book

The ITIL 4 Practitioner: Supplier Management module is crucial for IT professionals committed to optimizing their organization's supplier management practices, ensuring the delivery of high-quality products and services through effective third-party service management.