ITIL® 4 Practitioner: Change Enablement

The ITIL 4 Practitioner: Change Enablement practice module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule. This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work.

ITIL 4 Practitioner: Change Enablement enables professionals to:

• Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs

  
  

• Minimise the negative impacts of change

  
  

• Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope

  
  

• Be adaptive to meet the needs of various approaches to change development

  
  

• Measure, assess and develop the Change Enablement practice capability in their organisation by using the ITIL Maturity Model

What is ITIL® 4 Practitioner: Change Enablement?

The ITIL 4 Practitioner: Change Enablement module is designed for IT professionals aiming to maximize the success rate of service and product changes by ensuring comprehensive risk assessment, authorizing changes to proceed, and effectively managing the change schedule.

This practice area focuses on the strategic and operational application of change enablement concepts, principles, and practices, helping organizations to implement changes in a controlled, safe, and timely manner, thereby meeting stakeholder expectations and minimizing the negative impacts of change.

Who should study ITIL 4 Practitioner: Change Enablement?

This module is intended for IT professionals who are:

- Involved in or responsible for managing and implementing changes within IT services.

- Seeking to validate and enhance their skills in Change Enablement to ensure effective, safe, and controlled change management processes.

- Interested in balancing change effectiveness, throughput, governance, compliance, and risk control within their organization.

What are the benefits of studying ITIL 4 Practitioner: Change Enablement?

Participants in this course will learn to:

- Realize changes and their components effectively, ensuring they are implemented in a controlled, safe, and timely manner to meet stakeholder needs.

- Minimize the negative impacts of changes on service quality and user experience

- Achieve a balance between change effectiveness, governance, compliance, risk control, and throughput for all changes.

- Adapt change management practices to suit various change development approaches.

- Use the ITIL Maturity Model to measure, assess, and develop the Change Enablement practice capability within their organization.

What skills will I learn?

Upon completing this module, you will acquire skills in:

- Assessing risks associated with changes to ensure successful implementation of service and product changes.

- Authorizing changes to proceed and managing the change schedule to meet defined objectives and minimize disruptions.

- Balancing governance, compliance, risk control, and effectiveness for change management processes.

- Adapting to various change development approaches to meet the diverse needs of stakeholders.

- Applying the ITIL Maturity Model to continually improve the Change Enablement practice in your organization.

Pre-requisite

An ITIL 4 Foundation certification is required as a prerequisite for enrolling in the Change Enablement module, ensuring a foundational understanding of ITIL principles and how they contribute to effective change management practices.

Examination

- Format: 20 multiple-choice questions

- Requirement to Pass: 13 out of 20 marks (65%)

- Duration: 30 minutes

- Type: Closed book

The ITIL 4 Practitioner: Change Enablement module is essential for IT professionals committed to enhancing their organization's ability to implement changes successfully, ensuring that change management processes are effective, controlled, and aligned with organizational goals and stakeholder expectations.