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ITIL 4 Foundation

Qatar | UAE | Saudi Arabia | Jordan

ITIL® 4 Foundation - IT Service Management Certification

ITIL® 4 Foundation is a certification course designed to advance careers in IT service management. It covers fundamental concepts, practices, and principles of IT service management, providing participants with essential knowledge and skills in this field.

Where is this course available?

This course is available In-Person in Doha, Qatar, Dubai, Abu Dhabi in UAE & Riyadh in Saudi Arabia and Amman in Jordan as well as being available Online Worldwide.

Who should study ITIL® 4 Foundation?

  • IT professionals at any career stage who are interested in enhancing their understanding and proficiency in IT service management.

  • Individuals seeking to demonstrate expertise in managing IT services effectively.

  • Those looking to pursue roles in IT service management and support.

What certificate will I receive for passing ITIL® 4 Foundation?

Upon passing the ITIL® 4 Foundation exam, participants will receive the ITIL® 4 Foundation certification.

What are the benefits of studying ITIL® 4 Foundation?

  • Enhanced career opportunities in IT service management.

  • Worldwide, prestigious Industry-recognised certification.

  • Ability to excel in essential IT service management tasks.

  • Opening doors to new roles and opportunities in the tech industry.

What will I learn by studying ITIL® 4 Foundation?

  • Fundamental concepts of service management.

  • Service value system and its components.

  • Four dimensions of service management.

  • Guiding principles of ITIL 4.

  • Service Value Chain.

  • ITIL 4 practices and their alignment with business strategy.

  • Continuous improvement in service management.

  • Role of Service Level Agreements (SLAs) and key metrics in managing service quality.


  • The exam consists of 40 multiple-choice questions to be completed in 60 minutes.

  • It is a closed-book exam.

  • A passing score of minimum 65% is required to pass the exam.

  • The exam is available in English or Arabic

ITIL 4 is Trusted Worldwide by Brands Including:


In Person
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Course Study Options

Self Study

In Person

Live Online

In Person Training Locations

  • Doha, Qatar

  • Lusail, Qatar

  • Riyadh, Saudi

  • NEOM, Saudi

  • Dubai, UAE

  • Abu Dhabi, UAE

  • Manama, Bahrain

  • Kuwait City, Kuwait

  • Ras Al Khaimah, UAE

  • Jeddah, Saudi Arabia

  • Casablanca, Morocco

  • Muscat, Oman

 To find out more about this course, to chat with us about it or to book please click here to contact us and we'll get back to you right away.

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